TERMS OF USE

Welcome to HANNAH TIEN LLC!
These terms and conditions govern your use of our website, located at hannahtien.com, and outline the rules and regulations for the use of HANNAH TIEN LLC (the “Company”).
By accessing this website, you accept these terms and conditions in full. If you do not agree with any part of these terms and conditions, you must not use this website.

I. DEFINITIONS
The following terminology applies to these Terms and Conditions, Privacy Policy, and Disclaimer Notice and all Agreements: "Client", "You", and "Your" refer to you, the user of this website. "The Company", "Ourselves", "We", "Our", and "Us" refer to HANNAH TIEN LLC. "Party", "Parties", or "Us" refer to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

II. USE OF COOKIES
Our website uses cookies to enhance user experience. By accessing hannahtien.com, you consent to the use of cookies in accordance with our Privacy Policy. Cookies are used by our website to retrieve user details for each visit, and to enable the functionality of certain areas to make it easier for visitors. Some affiliate/advertising partners may also use cookies.

III. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, HANNAH TIEN LLC and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from hannahtien.com for your personal use, subject to restrictions set in these terms and conditions.
You must not:
Republish material from hannahtien.com
Sell, rent, or sub-license material from hannahtien.com
Reproduce, duplicate, or copy material from hannahtien.com
Redistribute content from hannahtien.com

IV. USER COMMENTS
HANNAH TIEN LLC reserves the right to monitor all comments and remove any that are deemed inappropriate, offensive, or in breach of these Terms and Conditions.

V. HYPERLINKING
Certain organizations may link to our website without prior written approval, including:
Government agencies
Search engines
News organizations
Online directory distributors
System-wide Accredited Businesses, except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups
These organizations may link to our home page, to publications, or to other website information, provided the link: (a) is not misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve link requests from other types of organizations such as:
Commonly-known consumer and/or business information sources
Dot.com community sites
Associations or other groups representing charities
Online directory distributors
Internet portals
Accounting, law, and consulting firms
Educational institutions and trade associations
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of HANNAH TIEN LLC; and (d) the link is in the context of general resource information.
Approved organizations may hyperlink to our website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of HANNAH TIEN LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

VI. IFRAME USAGE
Without prior approval and written permission, you may not create frames around our web pages that alter the visual presentation or appearance of our website.

VII. CONTENT LIABILITY
We are not responsible for any content that appears on your website. You agree to protect and defend us against all claims arising out of or based upon your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

VIII. PRIVACY
Please review our Privacy Policy to understand our practices regarding your personal information.

IX. RESERVATION OF RIGHTS
We reserve the right to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuously linking to our website, you agree to be bound by and follow these linking terms and conditions.

X. REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our website that is offensive for any reason, you are free to contact us and inform us at any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.
We do not warrant that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

XI. DISCLAIMER
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
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General Policies
Fragrance-Free Environment
HANNAH TIEN LLC maintains a fragrance-free studio to ensure a comfortable environment for all clients.

Shoe-Free Policy
To keep our studio clean, HANNAH TIEN LLC is a shoe-free environment. Please leave your shoes on the rack provided in the waiting area.

Pets Policy
For hygiene and safety reasons, pets are not allowed in the studio.

Hygiene Standards
Both clients and therapist are expected to practice proper hygiene. The therapist reserves the right to refuse treatment if hygiene standards are not met, to maintain health and safety.

Masking Guidelines
Masks are optional in the studio and during sessions with the therapist. The therapist will wear a mask upon request. If the therapist makes an informed decision for a mask to be worn by the client and the client refuses to wear one during the session, it will result in session cancellation and a full charge.

Booking and Reservations
All appointments require a credit card to book. While gift cards or FSA/HSA cards cannot be used to hold appointments, they can be used for payment at checkout. Appointments can be scheduled up to four hours before the start time and must be made under the attendee’s name.

Cancellation Policy
Appointments can be canceled without charge up to 24 hours in advance. Late cancellations or no-shows will incur a 100% session fee, charged to the credit card on file. Gift cards and packages cannot be used for late cancellation fees. You may send a substitute for your appointment if you notify us via text or phone call, giving at least four business hours' notice for rebooking and potential fee waiver.

Late Arrival Policy
Arriving late may result in a reduced session length to avoid delays for subsequent clients. The full session fee will still apply.

Contraindications and Illness
Massage is not recommended for clients under the influence of drugs or alcohol, or those exhibiting symptoms such as fever, rash, or contagious infection. If symptomatic on the appointment day, notify us immediately and do not come in. With at least four hours' notice, we may be able to rebook your appointment and waive the cancellation fee. Despite strict sanitation practices, there are no guarantees against illness transmission. Please consider this if you or your loved ones have compromised immune systems.

Harassment Policy
HANNAH TIEN LLC enforces a zero-tolerance policy for any form of harassment. This applies to both clients and therapist. Inappropriate, derogatory, or unsafe behavior will result in immediate removal and full session charge. Our clinic is a safe space for all clients and employees.

Sexual Harassment Policy
Sexual harassment is strictly prohibited. If the therapist feels uncomfortable due to a client’s behavior, the session will be terminated immediately, and the client will be charged in full and barred from returning. Clients can also terminate a session if they feel harassed, triggering a thorough investigation. Verified claims of harassment by the therapist will result in a full refund and disciplinary action.

Gift Card Policy
Gift certificates issued by HANNAH TIEN LLC do not expire but are non-refundable. Service costs may change over time.

HIPAA Compliance
Client privacy is protected in accordance with HIPAA regulations, ensuring confidentiality and security of personal information.